Privacy / Terms of use
Landlordsure.co.uk and landlordsure are trading names of JSW Insurance Services Ltd.
JSW Insurance Services Ltd is authorised and registered by the Financial Services Authority No: 304328
The administration of all policies supplied by landlordsure.co.uk is carried out by JSW Insurance Services Ltd
Online Quotations
For
the purposes of online quote and buy service we only use the services of Spectrum Abacus.
You will not receive advice
or recommendations from us when using this on-line service. You will be
asked a number of questions by the system to provide you with an
instant quotation which you may purchase online.
Should you wish discuss your cover you may contact one of our team of advisors who will be happy to confirm
your quotation, explain the cover provided and advise on its
suitability to fulfil your insurance needs. This can be done by
telephoning 01782 661323.
Terms & Conditions of Use
We provide our services to you
subject to the following conditions. If you use the services on our
website, you are deemed to have accepted these conditions. Please read
them carefully.
Electronic Communications
When you
visit the landlordsure.co.uk website or send e-mails to us, you are
communicating with us electronically. In doing so you consent to
receive communications from us electronically. We will communicate with
you by e-mail or by posting notices on this site. You agree that all
agreements, notices, disclosures and other communications that we
provide to you electronically satisfy any legal requirement that such
communications be in writing.
Privacy Statement
The
landlordsure.co.uk website does not automatically capture or store
personal information, other than logging the users IP address and
session information, such as the duration of the visit and the type of
browser used as well as the pathway of access to the site. This is
recognised by the web server and is only used for system administration
and to provide statistics, which landlordsure.co.uk uses to evaluate
use of the site.
We do not use cookies for collecting user information from the site. External websits linked to from landlordsure.co.uk fall outside the terms of this privacy statement.
Treating Customers Fairly
We
aim to treat all our customers fairly. We will use our best endeavours
to ensure there are no conflicts of interest and that all our staff are
trained in customer satisfaction.
Provision of Information
We
make every effort to ensure that the information provided on this site
is correct and accurate at the time of production. However,
landlordsure.co.uk will not be responsible for any consequences
whatsoever of the subsequent inaccuracy of any such information.
You
may be asked for personal information if you want to take advantage of
specific services we offer such as e-mail enquiries (contact us) or
specific promotions. In each case we will only use the personal
information you provide to deliver the services you have told us you
wish to take part in. You will be given an opportunity to opt out of
further contact if you wish.
Links to Other Sites
These
terms and conditions, including those relating to privacy and provision
of information apply only to the landlordsure.co.uk website at
landlordsure.co.uk. Links within this site to other websites are not
covered by this policy.
This site contains links to other
firms sites that users may find of interest. No recommendation for
either the sites themselves or the firms or services offered by the
firms is implied by the fact that these links are present.
landlordsure.co.uk has no control or responsibility for information or
material of any description present on external sites. If you follow
the links provided to these other sites you do so entirely by your own
choice and at your own risk.
Complaints Procedures
It
is our intention to provide you with a high level of service at all
times. However, should you have cause for complaint you should in the
first instance write to the Managing Director, JSW Insurance Services
Ltd., 11 Church Street, Silverdale, Newcastle under Lyme,
Staffordshire, ST5 6JQ. In the event that we are unable to resolve
matters immediately, we will acknowledge your complaint within five
working days, advising you of the person who will be investigating the
circumstances. In the event that the complaint remains outstanding
after a further 20 working days, we will write to you again advising
you of the reasons for the delay and giving a timescale within which
you will hear from us again.
Should you wish to take an unresolved
complaint further you may refer your complaint to the Financial
Ombudsman Service at: South Quay Plaza, 183 Marsh Wall, London E14 9SR.
We
are covered by the Financial Services Compensation Scheme (FSCS). You
may be entitled to compensation from the scheme if we cannot meet our
obligations. This depends on the type of business and the circumstances
of the claim. Insurance advising and arranging is covered for 100% of
the first £2000 and 90% of the remainder of the claim without any upper
limit. Further information about compensation scheme arrangements is
available from the FSCS.
All Queries relating to anything
contained within the landlordsure.co.uk website or any documents linked
to it should be addressed to:
The Managing Director, JSW Insurance Services Ltd, 11 Church Street, Silverdale, Staffs, ST5 6JQ